Terms

Introduction

Mw.dk and all subdomains below are operated in Denmark by: M. Wilhelmsen A/S, CVR number 29 62 75 17, Åbyvej 69, 8230 Åbyhøj.

Mw.dk is owned by: M. Wilhelmsen A/S, the domain was registered in 1997.

You can contact M. Wilhelmsen A/S at phone: 86 15 01 11 or via email: mw@mw.dk.

These sales and delivery conditions apply to the purchase of goods on mw.dk for delivery in Denmark, but not Greenland and the Faroe Islands.

Receipt for receipt of order and order confirmation

When you have ordered an item from us, you will receive a receipt per email for our receipt of your order. M. Wilhelmsen A/S reserves the right to change or cancel an order after ordering as a result of printing errors, technical problems, delivery failure, fair-use clause and similar situations.

Order and payment

Mw.dk is open 24 hours a day, so you can almost always shop. However, it may happen that we close the shop due to maintenance. You can only make online purchases when the store is open and available.

You select the items you want to buy and put them in the "shopping basket". You can correct the contents of the shopping basket right up to the time of ordering, and you can continuously check the contents and the price of the goods.

Any additional payments for e.g. shipping will only be calculated immediately before you are ready to pay.

You are obliged to provide a correct address for the delivery of the goods. If the address you have provided cannot be confirmed, M. Wilhelmsen A/S reserves the right to withhold delivery and cancel the order.

Cancellation of orders

Mw.dk can cancel an order if it is not possible to deliver the ordered product. You will be notified should such a situation arise, and any payment or reservation made on a means of payment will be returned/cancelled.

Freight

1. Wilhelmsen A/S endeavors to deliver the ordered goods within 1-2 working days after we have received your order, unless otherwise agreed in the purchase process. The shipping cost depends on the delivery method and supplier.

When you shop as a business (B2B)

In order to trade as a business on mw.dk, you must first have requested a business account, where you will then be given a login to the webshop. You can request a business account via one of our forms at mw.dk. All prices are shown excl. VAT. However, the price can also be read incl. VAT.

The minimum amount for a purchase on mw.dk is EUR 55 excl. VAT and freight (APPLICABLE TO BUSINESSES ONLY).

There is NO right of cancellation when you buy as a business.

Goods cannot be returned unless a written agreement is made to this effect. Such an agreement must be entered into in writing with the acceptance of our department manager Karina Lund Madsen. If it is agreed that goods can be returned, return shipments must be in unbroken and undamaged original packaging with the original invoice number and date indicated. M. Wilhelmsen A/S reserves the right to deduct a return fee of minimum 20% of the invoiced price or a minimum of DKK 100 per returned item line. Parts that cannot be reused are deducted from the credit note. Credit notes with a value of less than DKK 300.00 will not be issued.

Validity and application The trading conditions below apply to all offers, sales and deliveries from M. Wilhelmsen A/S, unless otherwise agreed in writing.

1. Price
   All prices are indicated for customers with a login in Danish kroner (DKK) excl. VAT and any taxes and fees, unless otherwise stated. If sales are agreed in foreign currency, M. Wilhelmsen A/S reserves the right to price changes as a result of changes in exchange rates.
2. Payment
   Payment must be made in accordance with the payment terms stated on the invoice. After the due date, interest is calculated at 2% per month started and compound interest. There is also a reminder fee of DKK 100.00. The buyer is not entitled to offset against the purchase price unless the counterclaim is acknowledged in writing by M. Wilhelmsen A/S. If, in the opinion of M. Wilhelmsen A/S, the buyer's ability to pay deteriorates significantly, M. Wilhelmsen A/S is entitled to demand collateral for the purchase price.
3. Reservation of title
   The seller reserves, with the restrictions resulting from inalienable legal rules, the right of ownership of the sold item until the entire purchase price plus accrued costs has been paid to the seller.
4. Delivery
   Delivery is at the buyer's expense and risk, unless otherwise agreed in writing. Packaging such as pallets and pallet frames is charged per shipment. M. Wilhelmsen A/S does not take back pallets and pallet frames. The delivery time is set by the seller at his best judgment in accordance with the conditions that exist when the offer is made/the agreement is concluded. Standard stock items are usually shipped the same day or the next day.
5. Cancellation
   The order, which is completely or partially manufactured according to the buyer's instructions, cannot be cancelled.
6. Missing
   In the event of defects, the buyer must complain in writing to M. Wilhelmsen A/S no later than 8 days after receipt. The buyer loses the right to claim defects in the goods sold if a complaint has not been made within 12 months of commissioning, maximum 18 months after delivery. M. Wilhelmsen A/S is not liable for loss of operation, loss of profit or other financial consequential loss incurred by the buyer or a third party as a result of the defect.
7. Product liability
   M. Wilhelmsen A/S is not responsible for the buyer's use of the goods sold. M. Wilhelmsen A/S is not liable for operating losses, loss of profits or other financial consequential losses incurred by the buyer or third parties as a result of defects in the goods sold. A claim for compensation or a claim for proportional refusal against M. Wilhelmsen A/S cannot exceed the invoiced amount for the item sold.
8. Return
   Goods sold by M. Wilhelmsen A/S can only be returned after prior written agreement and after allocation of a return order number. If this is not met, the item is returned to the customer at his expense. Returned goods must not be damaged or used, and the packaging must be intact. Only goods that are not customized are returned. A fee of min. 20% of invoiced price or minimum DKK 100 per returned item line. Parts that cannot be reused are deducted from the credit note. Credit notes with a value of less than DKK 300.00 will not be issued. Purchased goods and outgoing goods cannot be returned.
9. Documents
   All information and data in M. Wilhelmsen A/S's general sales material either in writing or electronically on mw.dk, including drawings, product descriptions and measurements, cannot be considered to contain guarantees either directly or indirectly and are only binding to the extent that in written agreement expressly refer to these. Reservations are made for errors in data from suppliers and M. Wilhelmsen A/S' own documentation.
10. Force majeure
    M. Wilhelmsen A/S is not liable for delays or non-fulfillment of agreements as a result of force majeure, including war, rebellion, strike, lockout, blockade, export or import ban, seizure, currency restrictions, fire, vandalism, natural disaster, general shortage of goods or anything else that M. Wilhelmsen A/S has not been able to avoid and the consequences of which M. Wilhelmsen A/S has not been able to prevent. Both partners can cancel an agreement in writing when fulfillment has been impossible for more than 2 months due to force majeure.
11. Choice of law and venue
    Any dispute between the partners is settled according to Danish law.

When you shop as a private person (B2C)

To shop as a private person on mw.dk, you must be 18 years of age and in possession of a valid payment card that we accept. All prices are shown excl. VAT. However, the price can also be read incl. VAT.

We do not charge a card fee and the amount is only withdrawn from your card when the item is dispatched. The minimum amount for a purchase on mw.dk is EUR 55 excl. VAT.

14 day right of returning products

When you shop at mw.dk, you normally have a 14-day right of withdrawal, during which you can inform us that you regret the purchase and then return the item to us. The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

After receipt, you may only handle the goods in a way that allows you to determine the nature of the goods. It is not permitted to break seals, seals or protective packaging.

In order to exercise the right of withdrawal, you must inform us of this by means of an unequivocal statement no later than 14 days after receiving the goods. If you wish to cancel your purchase, you can use our standard cancellation form available here. If this form is used, you do not need to inform us of your regret in any other way.

IMPORTANT

We expect you to send the goods as soon as possible after you have given notice of cancellation, and you must send them back no later than 14 days after you have canceled.

When returning, you should ensure that the goods are securely wrapped. You are responsible for the package/goods yourself until we receive them. Therefore, keep the receipt from the freight forwarder as well as any track and trace number.

If the item has lost value and this is because you have used it in a way other than what was necessary to determine the nature of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get back any shipping costs. Missing original packaging can, for example, constitute a reduction in value, so to be sure of being able to receive all the money back, it is recommended that the item is returned in original packaging. All marks must be on the goods.

You must pay the costs yourself when returning the item when you regret it. Private individuals cannot physically return to our stores. Therefore, please send the goods to:

Wilhelmsen A/S
Aabyvej 69
8230 Aabyhøj
Denmark

Documentation for your purchase and return form

You must enclose a copy of the order confirmation or other documentation for your purchase. Please complete a return form before returning per mail.

M. Wilhelmsen A/S “FAIR USE” CLAUSE

If M. Wilhelmsen A/S has reason to suspect that there is abuse, fraud, harassment, excessive/pathological buying behavior on the part of the customer, we will reject the order with reference to this "fair use" clause.

In that context, suspicions are based on a number of objective, non-discriminatory criteria, including: A weighing/weighting of purchase frequency, order composition, return composition, use of free delivery and returns, delayed returns/uncollected orders, alleged missing items in shipments either outgoing or incoming, multi-returns (ordering and returning identical items repeatedly), attempting to circumvent a previous rejection, using a false or someone else's identity. We emphasize that the behavior is at the same time systematic, and not random/one-off.

The identification of buying patterns that must be considered abnormal and outside the scope of what we consider "acceptable buying behavior and buying culture" is done via an algorithm that is based on a number of different parameters. If a customer is identified by the algorithm, we will assess on a case-by-case basis whether a customer should be refused to place an order with M. Wilhelmsen A/S - either for a period or forever.

If we recognize unacceptable purchasing behavior as described above, we reserve the right to refuse to enter into transactions with the customers in question and/or put the customers in question on hold. As in any case, a deal is only finally concluded with M. Wilhelmsen A/S when we have sent an "order confirmation and receipt".

The "fair use" clause does not prevent customers from returning, but can in specific cases prevent customers from buying. The "fair use" clause is thus not applied to already accepted orders.

Refund

When we receive the item, we check it and you will be reimbursed the amount you paid us at the time of purchase within 14 days.

We can withhold the refund until we have received the item back.

The amount is always transferred to the same means of payment with which you paid for the purchase. For example, if you have paid by card, the purchase amount will be refunded to the payment card you used for the purchase.

BEMÆRK:

You may lose your purchase amount, in whole or in part. This happens if the value of the goods has deteriorated because:

• you have actually used the product,
• it has been damaged while you were in charge of it,
• you have handled the goods in a different way than was necessary for you to be able to determine the nature of the goods, their properties and the way in which they function
• you have not followed the restrictions in the right of withdrawal that result from sealing, product type, etc.

If an item is returned in violation of our returns policy, then we are not obligated to refund you for the item.

Complaints – If there is something wrong with the product

It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

You must contact us within a "reasonable time"

You must advertise within a "reasonable time" after you have discovered the lack of the item. We recommend that you complain as soon as possible and within 1 week after the error was discovered.

You can advertise by contacting us via email to mw@mw.dk or by telephone on 86 15 01 11.

In order for us to assess your complaint, we must ask you for the following:

1. Send us a brief description of how the damage or defect occurred. Please note that you should contact our customer service as soon as you discover the defect.
2. To document the defect, you must send 4-5 pictures together with the description.

The defect must be clearly visible on at least one of the pictures. Additionally, ensure that your photographs show the entire product, once on the front and back.

3. Send the pictures by mail to mw@mw.dk
4. Please state which order number the item was purchased on - or attach a copy of the order confirmation/receipt
5. After we have received your photos, we will process your complaint as soon as possible.

In the event of a justified complaint, we will refund reasonable shipping costs.

If the complaint is justified, we will of course refund your reasonable shipping costs by sending the item back to us. Otherwise, you must bear all transport costs yourself, including our freight costs for returning the goods after examination.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. You are responsible for the package/goods yourself until we receive them. Therefore, save the postal receipt incl. information on shipping costs and any track and trace number.

Note! We do not receive packages sent by cash on delivery or similar.

Discount codes (Vouchers)

We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes may be restricted to being usable only in connection with particular products, categories or brands.

When you use a discount code, you must buy for the specified minimum amount. If you purchase for less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered in the purchase process before you pay for the order. You cannot get a forgotten discount code credited after the order has been placed. Only 1 discount code can be used per order.

The discount codes are not personal and can be used by the holder. The discount codes have no cash value and cannot be redeemed for cash, vouchers or the like.

In the event of fraud, attempted fraud or in the event of suspicion of other illegal activities in connection with the redemption of discount codes, we are entitled to cancel the discount code, to cancel the order on which the discount code has been used and to block your ability to shop at mw.dk too permanent.

Personal data

In order to be able to shop on mw.dk, you must provide at least:

• Name
• Address
• Email address
• Telephone/mobile number

The above data will be stored with information about which goods you have purchased for 5 years from the end of the financial year to which the information relates, cf. Section 10 of the Accounting Act, after which the information will be deleted.

When you make a purchase via a business account, you can log in and find your order history, both new and previous orders.

The collection of personal customer information on mw.dk takes place within the framework of existing legislation and the EU's General Data Protection Regulation (GDPR).

Mw.dk collects information from users from five sources:

• From cookies when you visit our websites, e.g. IP address, country, pages viewed, categories viewed, brands viewed, interaction/clicks and searches.
• From purchase, e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including transaction emails, e.g. order confirmation, shipment confirmation and refund confirmation.
• From user behavior and engagement in the sent communication (email, SMS, direct mail or telephone), e.g. opening speed, click speed and time spent reading the emails, sender domain and type of email client.
• From users providing information about themselves (e.g. by adding a favorite brand or information to the customer profile)
• From credit rating from third party rating company.

The purpose of collecting the information serves different areas:

• Obligations. In order to fulfill our obligation to you as a customer or user of our service – such as e.g. purchasing, invoicing and customer service.
• Customer service. To be able to perform customer service, email, chat or telephone. Answer questions in relation to your order or previous orders, correct errors and guide the customer.
• Marketing. To show inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, telephone and via third-party marketing.
• Customer experience. To improve the customer experience when interacting with M. Wilhelmsen A/S, such as personalization of your experience on mw.dk, development of new functions, services and products. This also includes managing, protecting, operating and maintaining our websites, system administration and security and consenting to aggregate statistics about site usage, purchases and to improve understanding of our customers' preferences.
• Fraud and risk. To prevent fraud and perform risk assessment.
• Legislation. To comply with applicable legislation.

Duration of data storage

We retain your personal data for the period necessary to fulfill the purposes outlined in these Terms and Conditions, unless a longer retention period is required or permitted by law for legal, tax or regulatory reasons or other legitimate business purposes.

Browsing

When you visit mw.dk, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of individual elements on mw.dk and to support our marketing.

Automatic login

Based on various parameters, such as The IP address, the device and cookies, mw.dk automatically registers who you are when you move between different pages and services on the website. This means that if you are logged in to our website, you will automatically be logged in the next time you visit mw.dk from the same device.

Analytical tool

We use various analysis tools, such as Google Analytics, which helps us collect statistics about the use of mw.dk to give you a better experience.

Information is not passed on or sold to third parties, unless this happens in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation will take place in accordance with the personal data legislation in force at any time.

Newsletters

If you sign up for our newsletter, you agree to receive M. Wilhelmsen A/S emails with inspiration, exclusive offers and personal recommendations. Messages include content from mw.dk. The messages are sent via our third-party software that complies with the GDPR's requirements for data protection. We use your purchase and browsing data to tailor the offers we send you. You can unsubscribe at any time.

The messages you receive from us via email, SMS, telephone or physical mail are tailored to you in accordance with your information(s), habits, browsing behavior, purchasing behavior and how engaged you are in the communication we have with you via email, SMS, direct mail or by telephone.

To ensure that these emails do not end up in your spam folder, we monitor whether the messages sent to the individual recipient have been successfully delivered. We use a third-party software tool to track and analyze deliverability.

To stop receiving our newsletters, click on the link at the bottom of each email.

Cookies

By using mw.dk, you accept that we use cookies. A cookie is a small data file that we put on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie is not a program and does not contain viruses.

Violation

In the event that the customer defaults on obligations according to these sales and delivery conditions, M. Wilhelmsen A/S may interrupt or limit your use of the M. Wilhelmsen A/S website, just as orders will not be able to be placed.

Among other things, the following conditions are considered to be a significant breach

• The customer provides incorrect information about name, address, email address, telephone number
• The customer harasses M. Wilhelmsen A/S, our employees or our customers

Wilhelmsen A/S also reserves the right to prevent or limit the customer's future use of the website mw.dk.

Complaint access

If you, as a consumer, want to complain about your purchase, you must contact mw@mw.dk or telephone 86 15 01 11. If we are unable to find a solution, you can send a complaint to:

House of Names

Customs booth 2

8800 Viborg

naevneneshus.dk

If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here: http://ec.europa.eu/odr

Choice of law and venue

Purchase of goods on mw.dk is subject to Danish law. Any dispute is settled by the ordinary Danish courts.

Access to data as well as changing, updating or removing data

As a customer, you have the right to access your collected data categories (articles 15, 16 and 17) and you can object to the registration according to the relevant rules of the EU General Data Protection Regulation (GDPR). Upon relevant request, we will update, change or remove personal data that we control, subject to violation of legislation.

We may refuse requests that are unreasonably repetitive, require disproportionately large technical intervention (eg new system development or significant change to existing processes) or affect other individuals' personal data. All inquiries regarding this must be addressed directly to customer service via email mw@mw.dk

The data controller for mw.dk is M. Wilhelmsen